Open-line shows are analogous to public-affairs programs. The hosts are permitted to take sides on issues, while allowing the public to take up much of the program¹s allotted time in making their views known.  Useful debate and discussion of the issues of the day often ensue. The council draws a clear distinction between these types of programs and others that, while using the same format, merely provide a platform for the sometimes tasteless performance of their hosts.

Telephone call-in, or “open line”, shows are subject to the same norms as other forms of journalism. Because of the spontaneous nature of the programs as well as their tendency to ignite passion about controversial subjects, these shows require that their hosts display a high degree of discipline and good judgment.

An overview of the facts pertinent to the subject of discussion should be provided, and balance and fairness should be maintained.

Offensive, vulgar, racist or hate-mongering comments and diatribes are to be avoided.

Hosts must show respect for callers and not make remarks or use tones of voice likely to offend them. Hosts are also expected to refrain from imposing their own views and excluding callers who do not agree with them.
Hosts are not required to self-censor, but they should keep their own prejudices and preferences in check.